This review is an acknowledgement of the excellent customer care I received from Katey at the Ann Arbor location. Before making a reservation at the Pet Smart Hotel, for my therapy dog, I asked a "gazillion" question. Ms. Katey was polite, thorough, patient and honest in her answers. Ms. Katey explained the difference between each service offered and its cost. She walked me through the website explaining how to download the forms that needed to be filled out. At a later date I will post my experience with the other staff. Katey was "spot on" when assisting me.

When I arrive there I told the groomer specifically how I wanted my dog to be groomed. When I pick my dog up it was not correct, I called the manager and the manager stated if I wanted something different I will have to setup another appointment. She didn't care what I was saying the manager did not care if I was happy or not this is not the way to treat customers. Please take your love one where they care and respect their customers I will never return here.

They are the best here! The even let you take your pet in the store!