The Appliance Man John from Athol broke our refrigerator over 3 weeks ago and is a coward who refuses to call us back. We have been forced to use our grandkids Christmas money on a new fridge!! John has been paid in full to break our fridge and not bother to call us back. Don't use any Appliance Man franchise unless you want to be ripped off!!! Call Stasukelis they're the best. I'd give Appliance Man minus stars if I could!!

They suck, never answer the phone, return calls, and never open during their business hours. I don't know how they call themselves a business.

Job well done. Very fast service, Highly recommended.

The customer service was very bad, over priced, rude.

Appliance Man has done all of my repairs since I moved to Athol in 1997, and I could not be more pleased with the service. Jim and his wife have always treated me great and keep my stuff working the way they are supposed to. I have been around to see them go from a home office to one of the larger stores in downtown. They have had a few staffing issues, but now that Jim is on site again everything has been fabulous. My Miele vacuum came from Appliance Man and I just love it. If your appliances are broken, call Jim.

I called them in the morning and they fixed it that afternoon. I will use them again, Wasn't cheap but well worth the price.

sign on front door says back in 5 mins, five customers all at the same time sit and wait for 35 mins while the employee plays on computer as we can see him through the window. Part was promised to be there today, was told might be in tomorrow. Service is just as bad as Suzor Electronics, no place around these towns that are any good, wishI could give it zero stars for both places

I called Appliance Man because I liked their ad. The guy was able to come out that day, fixed my dryer on the spot, ordered a pump for my dishwasher and came back two days later to fix that. The prices were fair, and I got a discount for the second repair. The people were nice and I would definitely call them again.