Awful experience, and cancelled after 3 months.
(a) Told me they were waiving the delivery fee to start my service. BIlled me anyway. Called them, and they said it was taken care of. Then got another bill and threat to cancel service. I called back, and they said they had no record of offering that, of me ever calling, and so wouldn't honor their prior commitment.
(b) Have had trash fall out of truck onto road and then had to clean it up myself.
(C) Reversed the trash/recycling containers so that "recycling" label is on larger container and "trash" label is on smaller container with green top (which signifies recycling). Resulted in being able to throw away much less trash per week. Called, and they said that is how they do it.
(D) Called to cancel, and they want to now charge me about $85 to stop service and not prorate prepaid services. $10 more than what they told me about 3 months ago. WHat company charges you almost $100 to cancel service?? And doesn't prorate prepaid services?
I'm so disgusted I am just going to take my own trash to the dump. Please learn from my mistakes.
Oh, and they don't have an A+ from the BBB. I checked. They currently have an A- and mostly negative reviews.