I have never experienced being verbally and emotionally attacked by a staff member. She identified herself as (Dr. Eric Thai's wife), in front of others patients, staff members, which included Dr. Eric Thai. She was belligerent and belittling in her attempt to communicate. I was only revisiting this location to secure requested information from my recent eye exam/frame fitting on (March 29, 2014)
Instead, I was spoken to so disrespectfully. If that wasn't enough, she adamantly refused to give me all of my results. I know my insurance covered the entire visit, therefore; I vehemently question why I am only privy to a portion of my results?

I was mishandled, disrespected, and treated with prejudice. No thought was given or exercised as it pertained to my rights as their customer of the last five years. The tone of voice used to address me was intentionally demeaning, furthermore; it was intended to incite an interaction that surely would have ended in an altercation. However, I had no desire to lower myself to her standard.

Therefore, if you care less as to the overall treatment you'd receive at the hands of these unprofessional professionals, turn a blind eye and prepare to be blindsided.

I appreciate your valuable feedback and would genuinely like to be able to correct your concerns. We pride ourselves on word-of-mouth referrals and patient loyalty. I apologize for the experience you had at our office. The process of ordering materials when using vision care benefits can indeed become challenging to decipher for both the staff and the patient due to the regulations set forth by that insurance company. Our insurance department does its best to try and understand the many different insurance plan and try to educate all staff members on the different coverage's. Please contact our office manager at 225.248.6160 to discuss this further. ****** Premier Eyecare & Optical