I was in a car accident and the tow truck driver recommended this shop. Unfortunately my experience was horrible. Customer service is the number one problem here. They wanted me to sign a release to work on my car even before I had verified insurance information. Good thing I did not prematurely sign this. My insurance company did not approve and it took 5 BUSINESS days to get it towed to my preferred repair shop. I also had to physically drive to the Mobility collision center to sign a release in person for my car to get towed. I did attempt to call them to ask them questions about my car to ensure it had been towed away and the female co-owner would not allow me to speak to anyone there and hung up on me during the call. DO NOT GO THERE!!