Initial service was exceptionally friendly. However, once they had my $500, they could not be bothered with me. Two weeks after placing my order, I still do not have both pairs. When I called to inquire, I was told they would have to call me back because they were "with a customer." What was I to them, I wonder. After nobody called me back, I drove up there. When my glasses came in, I couldn't see properly. I took them to the office of my board certified opthalmologist who determined in about 30 seconds that they had not been properly fitted and fixed them. My sunglasses finally came in today. After driving up there twice, turns out one the lenses was wrong. Told they would "try" to get them in in about "two or three days." Unless you have a lot of time to burn and don't really need your glasses, do yourself a favor and go somewhere else...