Outstanding customer service!!! It was a Friday night one hour before closing and Andrew the assistant manager fixed my flat tire himself!! I cant thank him enough he made my day!!Will be keep Pep Boys in mind in the future!!!

I would give them zero stars if I could. Ineptitude at it's finest, poor customer service. I paid for items and only received part of the order. I was told two separate times the item would arrive on a specific date and it didn't show. I was brushed off the manager(s). They had my car in the bay for 2 hours while no one else was there. Pathetic.

Very bad experience. Went in for a basic tire install and alignment. They installed the tires at $10 per tire and $15 per tire to balance them. I also had them diagnose a rattle. I then got a phone call from them saying that my struts and CV Linkages were bad and that they weren't physically able to align my car and that is what was causing the rattle. They wanted to charge me $1,100 to repair those so I opted out of it, skeptical because they were pushing it and explaining that the parts were discounted so I should do it now. Upon taking it to another shop for a second look, they were able to align the car no problem and said the rattle was a bat Cat Converter... will never go to Pep Boys for any vehicle service again. They will lie to you and push you to replace items that do not need replacing.

If you're going to go here be prepared to spend hours there or have someone pick you up even if you do as they suggest & schedule an appt. I went here twice yesterday first time I was told it would be at least 4 hours unless I scheduled an appt which couldn't be scheduled for the same day but they had more techs coming in later so I asked what time they closed & was told 9pm so I went back at about 7pm again asked for an oil change only to be told they wouldn't be able to touch that today. I scheduled appt for the next day at 1pm I showed up 20 mins early & they still didn't so so much as move my car until about 2:30!!! I was finally out of there by 3pm!!!! I'm just trying to understand the reasoning behind their appt scheduling if you're still going to have to be there waiting for service for several hours!!! Very frustrated with the wait time at this place!!!

mechanic (Roman B Perez) who did the oil change must have some serious mental issues.



1: Drivers seat slashed

2: oil cap not put back on

3: small, worthless tool set missing