I had two of my cameras cleaned. Both done on the same day I brought them in. Great experience. Ask for Doug. He was very helpful.

Poor customer service. In the age of the Internet and Amazon they need to learn that the number one thing they could offer is service. They have not figured this out.



I took a camera in to be cleaned, a perfect opportunity to offer service that cannot be found using the internet. The employees act almost ambivalent, as if you should be happy for their help. After almost two weeks they had not completed the cleaning we went in and requested it be completed.



After waiting almost one hour we picked up the camera and upon returning home found the work had not been completed.



When we took the camera back they said it had been cleaned, but when the clerk looked into the view finder they could see that it had not been cleaned.



When it was requested that it be cleaned within four days they replied they would see what they could do.



Maybe next time I will go to the Internet to see where I could send it.