I have used Econo Car rental every time my car was in shop or for our yearly family vacations for the past 6 years. I have never had a problem with them, clean cars and I adore the staff.. You have a lifer!! Thanks guys

Buyer Beware.



My family recently prepared a trip to Boston for a high school graduation. We figured that we would need a vehicle which could accommodate 4 people with luggage comfortably. We stopped in to Econo Car in Eatontown on May 14th and agreed upon the rental of a full sized Yukon XL which we had inspected and agreed upon. After providing our credit card information and being presented with a reservation confirmation for the gauranteed dates of June 11th, 12th and 13th (almost a full month from the time we reserved the vehicle), we were happy to have the vehicle squared away.



Fast forward to June 6th. We received a call from David Anderson, the manager. He explained that due to 2 new customers requesting their only 2 similar vehicles for longer periods of time, they were forced to put the financial interest of the business ahead of my family and our engagement. He explained that more money was to be made by the rentals made by the other parties.



In an attempt to resolve the situation, Mr Anderson offered us a minivan which was not even considerable for the event we had planned. After explaining to him that it was an unacceptable business practice and notifying him that we would be putting their business on notice with the BBB, Mr Anderson then threatened to mail me a letter of an origin unknown after he received notification from the BBB.



Recently, I came across another individual who I engaged in discussion who had a very similar experience with this company. We both agreed that this business is one to avoid and I write this as a caveat.