I am very unimpressed with this agent, and what I believe is highly unethical behavior.

I visited the office in March 2014 for a quote on insuring a motorcycle I had just purchased. The quote was reasonable, so I signed up AND PAID on the spot for the policy.

A few weeks later, I received a letter from StateFarm advising that as an additional $54 had not been paid, my policy would be revoked in within 2 weeks.

I returned to Marks office, and was advised that they had incorrectly priced the policy and that their underwriting department had therefore added an additional fee that I would be liable for.

Mark went on to blame state of California for dictating the price of premiums, and said that although they had made an error, I was still liable to pay the extra amount otherwise my policy would become void. This is like purchasing a new car, and the dealer calling you 2 months later to tell you they made a mistake and you must therefore pay them another $1,000 to keep your car!

I think this is a highly unethical and deceptive practice, and I have therefore requested a full refund on the policy (have not received it at time of wrtiting) and will be taking my business elsewhere from here on.

Thanks to the Mark Headrick Agency Team for taking care of our Insurance needs. They truly care and helped us protect what's most important to us.