Called the day before and scheduled. Got a confirmation text after and was all set. No pickup. Called back no answer. Extremely disappointed. Thank you uber for saving my trip!

Called a cab at 10:30, and asked for 8 people to be picked up from our hotel by 11:00. The dispatcher said no problem we will be there at 11. 11:00 came, and no cab in site. No problem, sometimes runs take a little longer. By 11:30 still no cab. Called and dispatcher said the cab was on it's way. 11:40 still no cab, so called the dispatcher again and he said sorry I will call him, and hung up. A cab finally arrives close to midnight, and is not big enough to fit 8 people. We asked about some kind of discount because they were an hour late. The cab driver said That's not my problem I was just dispatched to come pick you up. So in other words there was never a cab on it's way to pick us up at 11!

I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

I am the proud owner of Great Lakes Taxi and I would like to take the time to respond to the complaint of this anonymous customer.We pride ourselves on providing superior customer service and this is how we have built a large-scale satisfied customer base.I am greatly saddened to hear of your experience; but this did not occur with our cab service. This is the second time this review has been posted ; your complaint was thoroughly investigated through our call records and we show no calls to our company from you (the other review you posted gave more accurate dates and times).

WOW!!! I feel so much at ease now that I can go to work tomorrow. I got this very nice lady who answered the phone even in this type of blizzard weather...Usually I 'll hear this funny double ring thing from other service. I would type her name but I'm not for sure if she wants it mentioned. This will be continued for the day of pick up...So far so great...if that makes any sense. This day of 2/1/2015-I called for 1/2/2015 THE RIDE. Have a wonderful evening...

Reply to K.H. review written on 1/19/2015:



I am the proud owner of Great Lakes Taxi. Great Lakes Taxi is proud to service the entire Great Lakes Area and maintains an impeccable history of reliable transportation service.



Great Lakes Taxi has built a large customer base of 100% satisfied repeat / regular customers.



Great Lakes Taxi employ's a 24 hour dispatch service along with a hi-tech back up message answering service to maintain all incoming calls.



I was sincerely saddened to hear of your experience. This experience you speak of was NOT with Great Lakes Taxi ~ you have confused us with another company. We keep stringent company records of all incoming calls and messages ~ what you speak of never occurred within our company, ever.



I am sorry to hear of your experience and hope if you have the need for reliable transportation service in the future, you will in fact try Great Lakes Taxi.

That these guys remain in business troubles me greatly. My experience - Family vacation, to Asia, planned for a year, trip of a lifetime, using years of frequent flyer miles. First leg of 3 flights (26 hour trip) left GR airport on a Saturday, mid-Dec., 7:15 am. If it weren't so early, on a weekend, I'd use a friend (no family), but so early . . need to leave before 5:30am ... let's take taxi .. Great Lakes had good YELP reviews . ..called mid-week of the week before, to schedule taxi. I re-confirmed mid-day Friday, spoke with nice lady in their office, to confirm - taxi would be there at 5:20 am. Saturday morning, 5:21 no taxi - so (feeling over-reactive) I called - no answer. Uh oh. 5:25, 5:30, 5:35 . .no one answers, I'm leaving increasingly frantic messages. Eventually called a neighbor who came to the rescue. NEVER HEARD from GL Taxi despite my frantic messages. No apology, no explanation . . incompetence, or unconcern? Could have been catastrophic. How do they remain in business?

used this cab every week to get me from my job and they always there to get me when they say. they always answer the phone when you call even at 2 in the morning.

Called and never got picked up. Called back and no answer.

Wanted to share that this was by far finest cab service I have ever had. Was out pubbing with friends last night downtown GR. and used these guys for a ride. Cabs are nice looking in and out, fresh smelling, they don’t allow smoking in their cabs, friendly driver. They have a sweet sounding gal (are you single sweetie, you have such a sweet phone voice? **wink wink**) that answers their phones and the estimated wait time she gave us was almost exact to minute. Found myself a new cab service when in GR.

Called and made an appointment to have my husband picked up and driven the next morning to the airport. An hour later, we received a call back from the dispatcher of this company to verify the pick-up time and address! Taxi was on time for my husband, my husband said the taxi driver was extremely pleasant. A+ to this cab company! Very pleasant dispatcher that makes a return call to verify information and clean cab and pleasant driver! Will most definitely use this taxi service again.