They couldn't get off the phone to explain my contract. So of course I wasn't told that my gas credit had already been issued. So I spent $50 on gas only to find out no I will not be credited the difference like I was told.

Terrible. Head to Yelp to read the full review but to summarize, they lied to us in the beginning in order to get our business, then doubled the original estimate even though the move ended up being for a few thousand less pounds and a shorter distance. Untrustworthy and a nightmare to deal with, avoid at all costs.

This place is the worst. Please never place your furniture or anything else that you own in this facility. As I prepared for my relocation back to Greenville, NC I stored my furniture at Ample Storage. After a two months, I picked up my things just to realize that rodents had destroyed my couch that was wrapped in plastic. Rodents were found dead in my couch. I immediately complained, took pictures as requested and emailed the manager. He never responded to my email. I called several times and was always given a different excuse to why the manager could not come to the phone or that he would call me back. I never received those return calls. Finally after almost two weeks I called the office again and he tell me that they are not responsibe for the rodent damage to my couch. I would have never put my things in storage if I knew it would be damaged or if the facility had rodent issues. Excatly what was I paying for. Now my couch is destroyed and Im left to replace it. I will never use this place again and would never recommend this place to anymore. They have rodents and per management, the rodents are not their responsibility. Poor customer service!

the best customer service I have have ever had!!!!!!!