There was a family funeral, and due to unfortunate circumstances I did not learn about it until the night before the service. I contacted Paul at Hemet Florist (City Florist & Gifts). I discussed very specific details of an arrangement I wanted delivered to the service on the same day, nonetheless with a detailed letter. Paul took his time with me, understood why my requests were important and discussed how they could help me. The order was placed at 8:30am on 8/16/13. At 10:00am I had emailed a confidential letter for my family to Paul, who printed it out to include with the arrangement. At 10:30am, Paul text me a photo of the most stunning bouquet of flowers, using every last detail I described to him. They truly turned out some much more beautiful than I imagined. Paul then followed his text with a personal call to tell me the job was almost done. The only thing left was to deliver them to the service...



The service started at 4:00pm, and the flowers arrived on-time with the letter sealed in an envelope. Even though I could not be there physically, it was through Paul & his team, that my love and sympathy could be gestured.



If this team of people can make the near impossible happen with such short notice in the most considerate manner, then I trust they can do anything!



An absolute saving grace to this moment in time. Thank you Paul, and thank you City Florist & Gifts for all of your help, consideration and true professionalism! This is the best florist I have ever worked with!!!

Ordered flowers for a birthday. Flowers were the wrong ones and also the bear that was paid for was not delivered. The card that the florist wrote clearly says bear on it. Called to try and get the bear, but only got an argument with the florist over it. She also didn't try and do one thing to fix it. I'd recommended any florist but this one if your trying to get something right.

this place was great!!! the customer service was amazing! i really had no clue what i wanted to get for my sister for her 30th but they helped pick out a great choicel. my sister loved it. also everyone who saw it commented on it. i also thought the priceing was fair. i will recommend this to anyone who needs flowers:)

best florist in hemet. i went to other florists and they were kind of rude to me and kept asking me what i wanted to get for my daughter. but i didnt know. this florist however was very helpful when they gave me choices. my daughter loved the flowers. the pricing was great too.

THEY ARE SO RUDE!!!!!! THEY MADE ME FEEL STUPID! I had no greet at the door and when i picked up my dates boutonniere they were smart alek and telling the other co worker saying "how come she gets to pay when her order is done,i wish i can do that" in front of me. I felt so stupid! I went to another florist picket fence also in hemet, they were absolutely nice and very helpful I didnt have money on hand and I asked them if I can pay them when I pick up my order they told me sure np! IM NEVER GOING TO ORDER CITY FLORIST AGAIN! THEY ARE SO RUDE!

I loved their customer service. they took care of my time order on Christmas eve. they were the only one open and did with pizazz!. I will recommend them and use them again for my family in Hemet.



John.