I've been a customer for a while. From the first call to the follow up these guys are good! The possible parts they needed were sent to my house ahead of time - brilliant to ensure something didn't get lost in a truck or left at a shop. I could see where the technician was and he was right on time. Thorough examination and thoughtful approach to working on my old machine that I'm trying to keep alive just a little longer. Before he started, Dennis asked me questions that could help him diagnose the problem accurately. He told me what he suspected, first showed me what he was going to fix, and then fixed it. Additionally he showed me what to keep an eye on and explained what could happen.
As he was leaving he asked how I liked my new kitchen appliances (we just remodeled with Kitchenaid). He said he works on refrigerators a lot and gave me preventative maintenance tips and some pointers for my new stove too.
They're efficient, super helpful and you can call and talk to someone! No giant call center with people who don't know or care about what they're doing. They're 100% locally owned and operated.

I have owned homes for 30 years and have had a number of repair service people out to work on appliances over the years. The service people at Twin Cities Appliances are not very good and have required multiple visits to repair appliances. At their last visit, the repair man caused a leak at the connection for the hot water line for the dishwasher when he pulled the dishwasher out. When I got home that night there was buckling of our hardwood floors and my son's walk-in closet below the dishwasher was soaking wet. We've started cleaning everything up and getting the damage repaired using a company that does this sort of thing. Tim, the owner of Twin Cities Appliances, says that the leak must have been there before and that his repairman never touched the site of the leak, although Dave, the repairman, admits to noticing a slow leak at the site before he left and did have to pull the dishwasher out and caused stress on the connection. I'm looking at about $20,000 of repair (only $2500 is my deductible). Tim and his insurance are denying they caused the problem. We'll see how this ends. Anyway avoid them at all costs, not only because of the leak I experienced, but because they are dishonest and just not very good.