Joyce Gaytan and Monique Garza have to be some of the most unprofessional individuals in this industry. Who harasses people with e-mails from 7 AM to 5:00 PM (literally) about paying a balance "immediately" that was not even delivered accordingly due to a data entry error. Not to mention they CC'd a third party who had no relevance to the conversation and all of my information was included in these emails. At least four misprints with my bill in 8 months, and they demand the money be due as soon as they find their mistake. Which is usually months later, or a couple of days after you have already paid a bill for them. And then I was accused as the customer of trying to steal an unpaid balance and also criticized for not paying my bills in a timely manner which is why there are always misprints? Request to get your bills via email so that you do not have to encounter such ignorance. Worst customer service and communication skills in life!

I got an email today (6/6/2016) from Monique Garza, the collection manager, explaining why she had the receptionist lie to me this morning while I was paying the overdue HOA of a Hong Kong owner who didn't have a U.S. bank yet. First, the receptionist told me Monique was on the phone. After I waited, I was told Monique was at lunch at 11:19 am. I was instructed to pay the receptionist. While I don't mind paying the receptionist, and skipping a visit with Monique, I do mind being lied to by the receptionist so that Monique doesn't have to get up, leave her office, and meet with me when she knew I was on my way. Monique could have told me weeks ago, or this morning, to just drop the check off with the receptionist and not lie to me. It's disrespectful and make you wonder what else they lie about. It shows how property management companies are becoming useless. With good property management software, any complex can become self-managing, save money and get the services they need.

Under no circumstances use this management company. We suspect they were in collusion with a Construction company after Hurricane IKE and we are still trying to dig ourselves out of a $1.2Mil boondoggle. Can't seem to get anyone to say where they actually did the work. Few believe they did the work.

The attitude of the employees is the worse I ever had came in contact with .I would not recommend this company to anyone

I want to say that this company handled me like I was a King! Just amazing service and a quality, Grade A Company! I recommend and commend Creative Management Company.