I had an appointment & called them to remind them. I was assured they were on their way 1hr. later I called back & the woman told me she was going to check with the guys. & call me right back. She did & said they would be 1/2 hr. I declined saying they were already an hr. late,thanks but no thanks !!! In our conversation when I 1st called the woman told me that she told the guys they HAD to be on time. Sounds like they have a Time issue. Sorry,but my time is just as precious!!!