Mr. Archambault was shown our carpets and all the spots. I informed him that we cleaned the spots with our Hoover but they reappeared several months later. He explained that this is the result of using store bought carpet cleaners like Resolve brand which contain an enormous amount of detergent. He said that it’s the detergent that remains in the carpet that begins to attract dirt and over a period of time causes the spots to gradually reappear. He commented that Resolve is one of the worse products to use due to the high amount of detergent in the product. I informed him that we used Resolve. He said that Resolve is such a bad product that when he cleans and extracts an area where it has been used it immediately foams up when the hot water is injected into it and this fills his discharge hose with foam. He added that he uses the best equipment available and that he guarantees his works.

I asked what he would do to remove the spots and he explained that he would first treat the spots with a cleaning solution and would then repeatedly inject hot water into the carpet until all the soap residue was removed and the rinse waster was clear.

Several months after our carpets were cleaned I noticed that ALL of the spots began to reappear just as they had done when we used the Hoover. I telephoned him and he came out to look at the carpet. He immediately began to recite a half dozen possible causes and I could tell that he was attempting to wiggle his way out of his guarantee. I pointed out to him that he didn’t mention any of those other causes when he accepted the job and gave his guarantee and also added that when the previous company that we used cleaned similar spots, they never reappeared.

I asked him if he was going to honor his guarantee and re-clean the carpet. He said no. I then asked for a return of the money and he said no and left. This guy is a fraud and his so-called guarantee is worthless. He got the sale but lost this customer and any referrals.