My husband and I ordered a washer and dryer through Home Depot, which was delivered to us through Mid Inc on 12/31/2016. The dryer was not even taken off the truck since it was reported that a screw was missing. We were told that someone would call us within 48 hours to give us a new delivery date. I had not heard anything, so I asked Home Depot when it would come. On 1/3/2016, Home Depot contacted me saying that Mid Inc would be contacting me before the end of the day. I did not receive any calls. Throughout the week, I called multiple times a day (with no one answering), and left multiple voicemails. I never received a return call. I then called the number that called me on 12/31/2016 to inform me that they were 30 minutes away, and asked if it was Mid Inc. The man on the other line stated that yes, this was Mid. I asked if they knew when my dryer would be delivered. The man asked me to hold on, and when he came back to the phone, a man started speaking in Spanish saying this was now a taco place. Two men laughed and hung up on me. I contacted Mid the next day, and a manager named “John” answered and stated that he would contact Home Depot, because they did not have the dryer. He called me back stating that he left a voicemail. I told him what happened during the past few days, and he said, “ok.” No apologizing, nothing. I went to Home Depot that afternoon, after not hearing anything, and Home Depot stated that they had received no voicemails or calls from Mid, and that "John" is not someone that works there. Samsung looked again, and stated that no dryer had even been reordered.

The incompetence, disrespect, horrific customer service, and inability to do their job is the worst I have ever seen. This company should be ashamed. On Mid’s website, it states that, “we strive for an incredible ‘last impression’ for our customers.” Mid has certainly left an incredible last impression, but one of incredible disgust.