Total Firearms
1380 N Cedar Rd, Mason, MI 48854
517-699-0597
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04/14/20
Provided by YP.comBUYER BEWARE! - There is a reason that this gun shop has 3 stars and others have 4 or 5. Heed the advice in the other reviews and take your business elsewhere. Very unprofessional and poor customer service.
I bought a firearm from them that didn't shoot when I took it to the range for the first time. When I contacted them about this they were rude on the phone and said it was not their problem and to contact the manufacturer (This is important later).
I contacted the manufacturer and they offered to fix the gun. When I got it back, it had two broken parts and still didn't shoot. Since I can't rely on the gun I wanted a refund. I called the gun shop again and they told me they could fix it (voiding the warranty without a guarantee of being fixed) or I can get lost.
I choose to contact the manufacturer and after I told them about my experience they were happy to refund the MSRP, and told me I would need to get the additional money back from the gunshop which was all profit ( a little over $100).
I went in person to meet with a manager and who I assume was the owner and they refused to give any refund stating that I should have tried to work with them first. The ironic part is that I DID TRY TO WORK WITH THEM AND WAS blown off. They tried to strong arm me unto giving up.
I unfortunately had to resolve this issue with my credit card company. Extremely poor customer service and unprofessionalism. Read other reviews and shop elsewhere.
I expect them to respond with an excuse or a lie. I tried to work with them over 3 times and it got nowhere. They won't stand behind their products and will deny any responsibility.
Mid-Michigan's finest indoor range! Big Box store inventory with small business service and prices. Largest in stock gun inventory in mid Michigan
- General Info
- Serving the Lansing area for over 30 years, Total Firearms biggest outdoors and shooting sport store.
- Extra Phones
Fax: 517-699-0597
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Categories
- Boat Rental & Charter, Ammunition, Archery Equipment & Supplies, Bank Equipment & Supplies, Fishing Bait, Fishing Supplies, Fishing Tackle, Gun Manufacturers, Guns & Gunsmiths, Rifle & Pistol Ranges, Safes & Vaults, Sporting Goods
- Payment Options
- Brands
- BEAR ARCHERY, BLACK RAIN ORDNANCE, BROWNING, Benelli, COLT, FNH, GLOCK, H & K, Kimber, Mossberg, PARKER BOWS, REMINGTON, Ruger, TAURUS
- Amenities
- INDOOR GUN RANGE PISTOL RENTAL CPL CLASSES INDOOR ARCHERY RANGE PRIVATE LAKE WITH BOAT RENTAL
- Accreditation
NRA
NWTF
SAFARI INTERNATIONAL
- AKA
Sport Shows Promotions
- Other Links
- Other Information
Parking: Self
Wheelchair Accessible: Yes