The service here is top notch but to them it is all about getting paid. I have had pet insurance for years and my vets in Chicago worked with me on a payment plan until insurance paid. VCA would let me pay half up front and the remainder when insurance paid. My primary vet let me post date a check. I gave pet crossing a prior authorization form for insurance, offered to give them a post dated check or to work out a payment plan they rejected all of those options saying it was pay or nay. I am not looking for a handout simply a way to have services performed prior to payment. The insurance company will approve the surgery so I don't see the issue. In today tough economic times I feel that finding a vet that will work with you financially is critical. I just had four grand in surgery performed last month so I can tell you services is great....just don't expect them to work with your insurance carrier or you.no handout requested

I have had pet insurance for years and my vets in Chicago would work with me on a payment plan until insurance paid. VCA would allow me to pay half up front and then half when I got th check....my other vet let me post date a check. I offered to get prior authorization from the insurance company, offered to post date a check and begged them to work with me....but nope. they wouldn't even consider it. I am not looking for free care just some way to get the care performed before I could get insurance to pay. in today tough economic times it is important to find a vet that will work with you financially.

The doctors and staff and Pet Crossing are amazing. They are the best and I wouldn't take my dogs anywhere else now that I found this place. I have a dog who unfortunately has a lot of health problems and the care and compassion from the everyone at Pet Crossing is very much appreciated.