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- HoursOPEN NOW
- Regular Hours:
Mon - Sat Sun - Phone:
Main - 765-286-0878
- Address:
- 3450 N Morrison Rd Muncie, IN 47304
- Links:
- Categories
- Pet Stores, Aquariums & Aquarium Supplies, Birds & Bird Supplies, Pet Food, Pet Grooming, Pet Services, Pet Training
- Payment Options
- Brands
- Nutro
General Info
PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Did you know that this location offers pet grooming and training services? PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Visit your local PetSmart today!
Contact Info
Reviews
I was a long time patron of this store. After a couple of difficult customer service experiences, I previously gave a bad review on this site. However, the new manager contacted me, offered his apologies, and provided me with a generous gift card. I consider the issues resolved to my satisfaction, and have resumed patronizing Pet Smart.
I would not recommend this or any other Pet Smart store to anyone. After being a longstanding and loyal customer of this store for the last seven years with my two miniature poodles, Abby and Sebastian (frequenting the store at least 2-3 times per week during this time), nevertheless twice within the last two months, after long-standing appointments, was snidely turned away from the grooming salon and told that I would need to reschedule. I wasn't sure that I would return as a customer after the first time, but after some deliberation decided to give them a second chance. The second time sealed the deal, however. I will never again set foot in this or any other Pet Smart. These big chains couldn't care less about customer loyalty or satisfaction. We should never assume that they appreciate our business. We should be supporting local businesses anyway. I couldn't be more furious.
I would not recommend this or any other Pet Smart store to anyone. After being a longstanding and loyal customer of this store for the last seven years with my two miniature poodles, Abby and Sebastian (frequenting the store at least 2-3 times per week during this time), nevertheless twice within the last two months, after long-standing appointments, I was snidely turned away from the grooming salon and told that I would need to reschedule. I wasn't sure that I would return as a customer after the first time, but after some deliberation decided to give them a second chance. The second time sealed the deal, however. I will never again set foot in this or any other Pet Smart. These big chains couldn't care less about customer loyalty or satisfaction. We should never assume that they appreciate our business. We should be supporting local businesses anyway. I couldn't be more furious.
I need more stars to rate PETSMART for being the BEST "go-to" folks for DOG &CAT NEEDS(and of course, wants!!!)
Ann&Annie(woof!) :o)
love this Store. horrible location
