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We are here to put your Plumbing Worries AT-EASE!
- HoursCLOSED NOW
- Regular Hours:
Mon - Sat Sun Closed 
https://www.linkedin.com/in/at-ease-plumbing-at-ease-plumbing-72587858https://www.yelp.com/biz/at-ease-plumbing-plano- Categories
- Home Repair & Maintenance, Building Contractors, Home Improvements, Plumbers, Sewer Contractors, Water Heaters
- Services / Products
- At-Ease Plumbing Offers The Following Services: • Main Sewer and Drain Cleaning Specialists • Water Heater Repair or Replacement • Garbage Disposal Replacement • Faucet Repair or Replacement • Full Plumbing Services • Tankless Water Heater Repair/Replace
- Payment Options
- Amenities
- • Fast and Friendly Service • Great Quality at a Great Price! • Free Estimates
- Languages
- English, Spanish
- Accreditation
Texas State Board of Plumbing Examiners
- Other Information
Services: Bathroom Remodeling, Drain Cleaning
General Info
At-Ease Plumbing is family owned and operated by Randy Watson. Randy has been serving the greater Collin County area of Texas for over 25 years. He has worked at prestigious service companies in the metroplex and he gives big company service at a small service price. Randy obtained his license as a Master Plumber in 1989. Randy is qualified through the Texas State Board of Plumbing Examiners (Master Plumber #M18844). The mission of the Texas State Board of Plumbing Examiners is to help protect the health and safety of the Citizens of the State of Texas by ensuring that our drinking water, air and medical gases are not contaminated and that we may live and work in the safe conditions that properly installed plumbing systems are designed to provide. Through enforcement of the Plumbing License Law, including examination, licensing and registration of the plumbing industry, the Board ensures that qualified individuals following clear standards protect the citizens and health and safety.
Reviews
I am disabled and needed help repairing my Water Heater. I called on Randy and asked if he could give me an idea of charges. He said he would have to come by. He arrived without tools or a meter, came in and looked at the unit plumbing and then after questioning the plumbing then saying it was irrelevant, he told me my repairs would cost $575 or it would be $1400 for a new water heater, just like that! When I made an attempt at both humor and humility by explaining how I just had found my bathtub drain leaks on the floor and the sprinkler valve needs replacing, and now in 2 minutes I owe either $69, $575 or $1400, and that it must be a racket, he took it personally and began calling me an a-hole. After a couple times hearing him say this I switched from wanting to apologize to mentioning that it was a racket since he was only here 2 minutes standing at the water heater, and how he could have told me about the charges before he drove out here. He spent no time earning his money to check WHICH of the units failed, and immediately wanted to charge me $69 for 2 minutes. He took further offense, probably because he knew I was right. The proper thing to do, especially when someone is asking for help finanically, is to AT LEAST get your meter out and try to at least give the man his $69 worth by further isolating the trouble, earning your money, and not argue with the customer! It's not rocket science, but I can't be sure he knows how to use a meter. He continued to berate and insult me and try to justify his ridiculous charges for the less than $75 of parts and what took me 30 minutes to do. After he came back to the door with the invoice and jammed it in my stomach with my check, I tried to explain and I couldn't get a word in edge-wise again, and it escalated from words to him rushing his face into mine and asking me to punch him. He bumped my head with his and I had to take a step back in the doorway, but it was certainly enough for assault. I was a little stunned at what he did and what I should do, but I have 4 ruptured disks and 2 herniated, and I kept my head and told him I would just call the police. Never have I been assaulted at my own home by anyone I invited to come. Randy has anger issues and doesn't handle them in an adult manner. He reverts to childishly talking over you and fighting to handle problems and doesn't keep his head and his wits in a disagreement. You cannot rationalize with him. He doesn't care if you are disabled. He will fight. He needs anger management and I would not trust him with my family or on my job. He is a liability and you would dobetter to find someone else.
We have used Randy Watson on several occasions, once for a leak adjoining our water pipe to our meter and once to install 2 hot water heaters. We did a lot of research on 2015 upgrades in heaters due to government regulations. Randy was very patient and answered all our questions. He installed 2 heaters on the evening of New Year's Eve. Did a great job, again.
Brought two vehicles. Charged the equivalent of five for a simple job that took under an hour (not counting his 45 minute trip to Home Depot to buy a $5 part). If a guy tells you it's going to cost you this amount to fix something instead of offering a fair hourly rate, there's a reason. He's trying to make his day off of one sucker. Don't be the next one.
Randy arrived a little early, but he'd kept me updated. He was professional and friendly to all of the family. He gave us tips on how to avoid future problems as we experienced and he charged us less than he originally estimated for the work.
I will use At-Ease Plumbing again!
A great experience!
I hate contractors. Seriously most of them suck. So for me to take the time to write a review of one is nothing short of divine intervention. We first called Randy on a Saturday when we have a leak. Not only was he quick to respond, he was extremely considerate and, most importantly, reasonably priced.
It didn't stop there. We're currently selling our home and were renovating a bathroom. On numerous occasions Randy came out to make sure the job was getting done on time and was working past 7 and 8pm. That's something that you don't get from anyone else.
When our contractor ended up being a nightmare for the bathroom renovation Randy made sure to call my wife and I and let us know that he was going to find someone who would take great care of us.
Long story short, the guys he recommended were phenomenal and the job got done better than we could have ever expected.
My point in all this is to say that it's so rare to find people who actually care about what they do, treat people honestly and fairly and do business the right way. If you hate the normal runaround you get from plumbers then you would be stupid to not call At-Ease Plumbing. We've already told all our friends about them and will ABSOLUTELY be using them every single time.
Randy and Steve with At-Ease Plumbing made our plumbing "disaster" an easy and pain-free process. Not only was Randy at our house in less then an hour of calling, but he took the time to explain exactly what was wrong, and gave us honest options. Steve and Randy both personified professionalism and we will GLADLY call them again for all of our plumbing issues. We highly recommend this service. -The Cross Family
Randy came to our home and efficiently replaced our outdated garbage disposal over the weekend. Very professional and courteous. Arrived on time as advertised. Very satisfied with their service. They have come and serviced other appliances at our home. Estimates and price very reasonable
They came to our home and efficiently replaced our outdated garbage disposal over the weekend. Very professional and courteous. Arrived on time as advertised. Very satisfied with their service. They have come and serviced other appliances at our home. Estimates and price very reasonable.
Randy showed up very promptly. He was actually early. We ended up not having a plumbing issue once he assessed the situation. So he only charged me his base charge for coming out, and even gave us a discount because my husband is a teacher! That was even better. Courteous, professional and had a good price. We will use Randy again for any further plumbing needs!
Great service and an even better price. I called a lot of places looking for the best price and not only were they the lowest, they were able to come out right away. The plumber was very nice and explained everything he was going to do before he started.
At-Ease Plumbing took care of my family when we had an emergency. We have 2 kids who were both starting back at school and our whole house stopped up. We couldn't flush any toilets or take a shower. Randy came out there right away and took care of us. He was very nice. Both of my kids were curious and he took the time to explain to them how plumbing worked in the our house. I will be telling all of my friends about At-Ease Plumbing. Thanks again Randy!
05/15/11
thank you for helping me in a pinch! i needed someone to stop a leak in the kitchen, and after calling three different companies, At-Ease Plumbing came over the very same day. i found their rates to be VERY reasonable as well! thank you again, At-Ease.
First, the service over the phone was great! When we got home from work, our whole house was stopped up. He gave me a great price and he sent someone out that same night so my kids could take a shower for school. Randy was great. He made us feel comfortable and even at 9 o'clock at night he still walked us through everything and explained to us different options within our budget. At Ease Plumbing saved our day!
