I contacted Mr. Crosby by email early one morning and he called me back within the hour. We talked twice and when it was evident a better route should be followed that he offered as advice, I took it. He got paid nothing but his kindness and time was greatly appreciated. I would hire him in a heartbeat because I know he has his client's interest ahead of his vacation time expenses. How could you ask for better? I didn't doubt he could get the job done. Easily. He's very easy to talk to as well.