Personalize Home Care Service needs to provide a grievance policy/procedure to their clients to address issues they may encounter with their provider. If you ask the question on an evaluation of a provider, how can you expect a client to know this information/policy exists? Also, it should be posted on your website as well, grievance procedures information is required, it's the nature of the business.

Personalize Home Care Service needs to provide a grievance policy/procedure to their clients to address issues they may encounter with their provider. If you ask the question on an evaluation of a provider, how can you expect a client to know this information/policy exists? Also, it should be posted on your website as well, grievance procedures information is required, it's the nature of the business.