I recently purchased a bird from this store as it had come highly recommended by friends, and the wrong bird was send home with me. There were two babies in the nest, and I put my name down for one only to discover that when I took it home a month later, it was the other bird in the nest and mine had already been sent with the other family. I called twice that this was the wrong bird and was told I was wrong by 2 different people, only to go down and speak personally to the owner to have my problem acknowledged. She was very understanding & compensated me but I feel for an almost $2000 investment there could have been more money refunded. The bird is healthy, but I was still very upset such a mistake was made and the bands were not looked at to decipher the birds before they went home. The store assured me this was the first time in 35 years they had made this mistake, and although they did sell me a wonderful bird I do not think I will be doing business with them any longer.