If you want to feel like you have family watching out for you, do business with Panco. Nick and his crew are the best. We just moved to NY from California and had no experience with oil heating. We had purchased our first delivery of heating oil from another company. We then called them again for our second delivery before a big storm was coming into the area. We paid them. When the delivery still hadn't arrived the next week, I called the company-to-remain-nameless to let them know that our tank was down to less than 1/8 full. They said they wouldn't be able to help us, even though I'd already paid them. I called around for another company and found Panco! Best move ever. Even though it was snowing, and a regular tanker couldn't make it up our steep unplowed driveway, the owner sent out his top guy in a heavy-duty Ford truck with a small tank in the back and proceeded to fill our now empty tank with 75 gallons. They have been an absolute lifesaver, and they have our business from here on out.