DO NOT TRUST. See website for 'restocking fee.' It's not there. Business owner Steve is extremely rude and if you order you better hope nothing goes wrong because customer service is non existent. Receptionist first said "we don't take returns."

From their website return policy "Childguard Industries Inc., guarantees satisfaction. We will refund the purchase price of any in-stock item that the buyer is not satisfied with."



I did not even mention to them about the poor instructions that made the $250+ gate essentially useless. Before returning some sections of fence I spoke to Steve and his receptionist on separate occasions and no penalties were mentioned. So I asked him if it's not on your website or in any kind of writing you could charge 30% for all I know. Well he said do you want me to charge you 30%? I'll do it.



So basically if you make a transaction and have no concerns worth mentioning then fine, you have a bunch of poles and mesh just as advertised. However, if you think there is even a slight chance you will need to contact them for service on ANYTHING then you might as well pound your head on a brick wall because that'll be more effective. On that note you can seriously question the whole 6 year warranty thing, too. I'm certainly not counting on it and hoping this holds up or I'm down a good chunk of change.

It's a great company and they have the best pool fence you can buy anywhere. It's an american made product, great quality. The customer service is awesome, very nice. I would definitely recommend them.

I had booked my appointment for a Wed afternoon from noon till 2pm. My husband called at 10 to confirm. They never returned his call. At 1:30 I called to confirm they would be showing up. The receptionist was very nice, but stated she never heard back from the installation guy and would call us back. 2pm and we get a call stating she knew he was tied up at the previous location but could not give me an ETA. I advised her we had been waiting, my husband took the day off and if she could please give us a call back. WELL.......It was about 5:45pm when my husband decided to call them and ask for our deposit back since NO ONE EVER SHOWED UP OR CALLED TO RESCHEDULE!!!!! Supposedly the whole time she thought he had showed up and we had our fence installed!!! needless to say we got our deposit refunded and will not be doing business with them.

Best equipment I have seen at protecting your beloved young ones around pools. Great prices and every job is double inspected. Thanks Tom