over 6 hours emergency wait, huge vet office visit fees, vets care not about pet, need to talk to vet be prepare to get answered what ever

I truly wish I could give this "hospital" 0 stars. Over the weekend we brought our epileptic mastiff in with symptoms of a blockage of some sort. We were initially sent home with simply a nausea shot and indications that the vet who saw us simply thought we were overreacting. A few hours later, we decided to bring our boy back in. For a large breed, epileptic dog who was regurgitating multiple times in their office lobby, was clearly in pain, stressed, and dehydrated we waited almost 3 hours. We asked multiple times if he could just be seen briefly and put on fluids, but we were ignored and pushed to the side, with office staff rudely telling us that "They know you are here. You need to sit and wait." After they finally saw our boy and did X-rays, they determined he did indeed have a blockage, was likely in a lot of pain, and was severely dehydrated and needed to be put on fluids quickly (which we already had been trying to express), and needed a surgery as soon as possible if no changes were seen after rehydration. When we picked him up, there were extraneous charges on our bill that had to be removed, he was returned to us with caked diarrhea on his butt near his brand new surgical incision, and we were told that he had gone lame in all four legs due to how the IVs were placed. On top of this, the communication by the staff and vets was severely lacking, and often we were misinformed as to what was happening with our dog. The post-care instructions on the release forms also does not match up with what we were told verbally.

I recommend that anyone avoid this callous "emergency vet" at any cost. The level of care for our dog and the lack of compassion and explanation to us was simply astonishing. We will be passing on these awful experiences to our own vet, as well as to any pet owners that we know in hopes that others can avoid the issues we had to go through.

On Sunday November2, 2014 we took our beloved cat to Beach Bay he had a urinary tract infection and our cat had issues with people touching his paws so they would give him some meds to calm him down to clip his nails . They gave him too much gas and he died. They are under staffed, Rude and heartless cold. Everything the other people say about their customer service is so true! To top the whole thing off they promised to call the cremation service and never did two days later I called the cremation service they had not heard a thing from them, They need a total over hall of their business, bring people in when they work on their pets and get some compassion. A customer for 6 years and that is the thanks I get a perfectly beautiful loving cat Dead! They do not understand cats and have had a poor bedside manner with him from Day One! THEY GAVE HIM TOO MUCH GAS!

My wife's cotton dog injested antifreeze (we think) at about noon today, we were referred by our vet to Bay Beach........the word EMERGENCY is a gross misstatement. My wife was waiting from 6:00 untill now (8:22) anyone who simply Google's antifreeze poisoning can read TIME is of the essence. However after repeatedly being told she is next I finally called blue pearl who told her to rush the dog to them. (Side note) you can't charge ridiculous prices for EMERGENCY when you are not treating situations like an emergency. And obviously all the other bad reviews seem to concur

On a neighbor's recommendation, I brought my new dog today. I was there right on time. An hour went by, no one called us or said a word. When I asked how much longer it would be, I was told 30-40 more minutes because they had a couple emergencies earlier in the day. No phone call to say they were running late to save me a trip, no person told me while my dog paced in the waiting room. We left and will never be back.

Completely agree with MoraSt. The 24 hour vet clinic is a complete joke. The doctors are condescending and rude. Plus, it's more overpriced than most ER vet clinics.

Wow, I do not know where to begin to say this place is reckless with the safety of your animal and poor in service and communication with the owner. I should of followed my instincts when I saw the over attention to the parking lot and dog park with a nice waiting area, but only to find a staff that is overtly disinterested in acknowledging your presence when you walk in. Should of turned around right then, but I took my poor cat fluffy to them for a flea treatment, and they took her in back and killed her by accident. She jumped off the bench and the noose they called a collar stopped her before she fit the floor, breaking her neck. I am upset writing this, and when they came to tell me they made it seem like it was my fault for not telling them she was so active. She was not with me, and I needed help to bathe her because I am so old and she was my only friend. Please find some other vet, I beg you.