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Repair and Service of Asian and Domestic Automobiles
- HoursCLOSED NOW
- Regular Hours:
Mon - Fri Sat - Sun Closed - Phone:
Main - 757-785-0924
Extra - 757-716-7366
Extra - 757-468-1333
- Address:
- 3012 Holland Rd Virginia Beach, VA 23453
- Email:
- Links:
https://www.yelp.com/biz/japanese-auto-masters-virginia-beachhttps://www.foursquare.com/v/japanese-auto-masters/52658b0211d2d4a3b8d9911f- Categories
- Automobile Parts & Supplies, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Auto Repair & Service, Automobile Air Conditioning Equipment, Automobile Diagnostic Service Equipment-Service & Repair, Brake Repair, Engine Rebuilding & Exchange, Shock Absorbers & Struts, Transmissions-Other, Wheel Alignment-Frame & Axle Servicing-Automotive
- Services / Products
- Asian & American Cars & Trucks, Inspection Services, Electrical, Complete Repair & Maintenance Services, FORD, Repair, State Inspections and More, Major & Minor Mechanical Repairs, Mazda, Auto Alignment, Brakes, Toyota, Brake Repair, Mitsubishi, Subaru, Oil Changes, Electrical Services, air conditioning, Airbag Repair, Early-Bird Drop-Off, Tire Rotation, Ford, Preventive Maintenance, We Service Japanese, Air, Free Maintenance Advisory With Any Service, Maintenance, Nissan, electrical, Virginia State Inspections, Tires, Auto Tune Ups, Chrysler, Honda, brakes, Axles, Shocks, Tires, Fuel & Oil Additives, Rebuilt Transmissions
- Payment Options
- Brands
- ASE Certified, Acura, Air Conditioning, Angies list, BBB, BBB Member, Brake's, Chevrolet, Domestic Vehicles, Exhaust Systems, Factory Scheduled Maintenance, Honda, Infiniti, Isuzu, Jasper, Kia, Lexus, Mazda, Mitsubishi, Nissan, Scion, Servicing Domestic Vehicles, Subaru, Suzuki, Toyota
- Location
- Neighborhoods
- Courthouse-Sandbridge, Holland
- Amenities
- Accreditation
ASE certified mechanics,BBB
General Info
Japanese Auto Masters, as the name implies, is all about the service and repair of Japanese and Asian automobiles. The company was founded in 1982, and is still operated by its President, Tom Potter, a lifelong resident of Virginia Beach. Tom originated the business to address the needs of motorists driving Japanese-made vehicles, at a time when most service centers were geared only toward the repair and the maintenance of domestic vehicles. The only option available for the repair of Japanese automobiles at that time was at the dealership. With this in mind, Tom set out about creating one of the premier independent full-service shops catering to the owners of Japanese and Asian-made vehicles right here in Virginia Beach. In the years that followed, Japanese Auto Masters has raised the standards of service in the industry with cutting edge business practices that cater to the customer. At Japanese Auto Masters, our knowledgeable service advisors welcome you to our shop where your needs will be met by our highly skilled ASE Certified Technicians who are qualified to work on all makes and models of Asian / Japanese passenger cars, trucks, and SUV's as well as the new hybrid vehicles. The continued success of Japanese Auto Masters is due in large part to its loyal customers, and to its employees, many of whom have been with the company since its beginning. Our philosophy is we treat our customers the way we want to be treated.
Contact Info
Reviews
I recently purchased a 2015 Mazda MX5 online and needed to have it inspected and I wanted them to perform a comprehensive inspection of the car as I didn't have the opportunity to inspect it prior to purchase (it came with a warrantee).
Everyone at Japanese Auto Masters were absolutely fantastic. Friendly, professional, The facility is a real pleasure to walk into/visit.
The inspected the vehicle and inspected it, called me and provided me with a complete rundown of EVERYTHING on the vehicle. From the brakes, seals, fluids, tyranny and even the paint. They comped me on the comprehensive inspection so, the visit cost me $20.00.
I'll continue to take both the MX5, as well as, my Toyota Avalon to Japanese Auto Masters.
They are a class act and an asset to their trade!
First time using them today. Awesome service in both customer and job. Thank you.
Always reliable, reasonable and I recommend highly
Excellent top notch facility. Been going to them since they were on Sykes avenue in the 1980s.
Awesome service, very knowledgeable and honest! Will definitely be back.
Love this place. Wish I'd of know about JAM 35 years ago when I purchased my first foreign vehicle. I live in Norfolk, so it's a bit of a drive to Holland Rd., but from the front to the back, the folks are kind and professional. Wouldn't take my vehicle anywhere else.
Exceptional customer service, providing very thorough overview of your car's condition and needs to include showing you and explaining in detail; provide quality repair work; trustworthy and fair in prices; very inviting and comfortable lounge making waiting for your vehicle an easy convenience with the added benefit of a courtesy hot beverage and a variety of reading material along with artwork bespeaking the company's values and integrity - readily available to respond to questions and ever so nicely express their appreciation for you as the customer.
08/06/15
As always, your service was prompt, courteous and efficient. I like knowing if a needed repair is immediate or if it can wait for a few days, and I trust your judgment totally. You're the best.
05/21/15
i.e., The brakes on my Tacoma started grinding which means they were very worn. Called Japanese Auto Masters and dropped my truck off overnight. They checked out the braking system called me and explained what work was needed, why, and cost. The Tacoma was ready the next day. I've been taking our cars to them for years. Reliable, honest and never a problem with the work done.A local favorite, or highly recommended because
06/22/11
I initially took my vehicle to Japanese Auto Masters strictly based on the reviews I read on their website. This is the first time I left my own review on a company... I am not only pleased with the quality of their work, but I'm also pleased with the quality of the people who work there. My air conditioner isn't working and I recently transferred to Portsmouth, I refuse to take my vehicle to anyone else. I will continue to drive in the heat with my windows down until I can get a day off to get to JAM. They definitely made a loyal customer out of me!!!
06/22/11
I initially took my vehicle to Japanese Auto Masters strictly based on the reviews I read on their website. This is the first time I left my own review on a company... I am not only pleased with the quality of their work, but I'm also pleased with the quality of the people who work there. My air conditioner isn't working and I recently transferred to Portsmouth, I refuse to take my vehicle to anyone else. I will continue to drive in the heat with my windows down until I can get a day off to get to JAM. They definitely made a loyal customer out of me!!!
03/06/11
Great staff and great work. We have been bringing out Toyota's to Jap Auto for years and they always do superb work. Now they also work on domestic vehicles so they have all my family's repair jobs
Great automotive shop friendly staff,the wait was never that long.Would go there for car repairs anyday.
01/28/11
Top notch facility and staff. Auto issues are never desired but the crew at Japanese Auto Masters is always helpful and a pleasure to so business with, when repairs are needed! Thanks again!
great job with my toyota. thanks
