This is the WORST tanning experience I have ever had. They are snoody, rude and pushy. Then when you try to cancel they screw you out of money. I had to go through my bank and threaten them with a lawyer to get my money back that they STOLE after telling me they had cancelled my account. (she even had me sign and everything) TERRIBLE PLACE TO TAN!!!! Don't wasted the time and the money on this place. And the manager is like 20 years old with a huge attitude problem, so you will get no where with her if there is a problem!

Palm Beach Tan only cares about screwing people out of their money! I put my account on hold in December and was told that since it was close to the next billing cycle, January's dues my be deducted from my account but not to worry because it would be refunded to me in February's billing cycle. When I never got the money refunded to me, I emailed the company's website and explained the situation. I received a call from a rude store employee that kept telling me over and over that the situation was my fault because I obviously misunderstood the cashier because Palm Beach Tan never ever gives customers refunds under any circumstances and all of their employees are well aware of that policy. I informed the store employee that I did not misunderstand and neither did my fiance who was there at the time and who also put his account on hold and was told the exact same thing! The store employee told me she would have to ask her general manager because Palm Beach Tan never ever gives customers refunds under any circumstances. I told her that it would be wrong of them to not refund me because I paid for a service and did not receive that service! I also told the store employee to inform the general manager that if I was not given a refund I would be forced to report their company to the Better Business Bureau. The store employee laughed at me and said that Palm Beach Tan has been reported to the Better Business Bureau multiple times and they neither care or issue refunds. I then told the store employee that was fine because I would take legal action if it came to it. The store employee told me in the most condescending tone that if I wanted to try and take legal action against Palm Beach Tan that was fine because they have a team of legal experts I would be going up against! The store employee called me back a few minutes later and said the general manager refused to give me a refund! I then reported the company to the Better Business Bureau and wasn't surprised to see that the Better Business Bureau had received multiple complaints about Palm Beach Tan. In fact, they have an F rating! Palm Beach Tan responded by saying that I was trying to scam their company out of money by "blaming one of their poor hardworking employees who had been with them for over a year!" Palm Beach Tan also said that they "worked exhaustively to try and resolve the issue"!!!! I was SO angry that Palm Beach Tan was assassinating MY character when they are the ones who stole from ME and trying to say that a ten minute conversation was "working exhaustively to resolve my issue"! Even when I stated that I had four witnesses who were current members with Palm Beach Tan and would testify on my behalf they said they would no longer discuss the issue or give a refund! You can't get lower than the scum who work at Palm Beach Tan!